Just as your car will need regular servicing and develop the odd problem that will need attention or maybe even break down altogether, so will any computer system. Depending on your requirement we offer several system support regimes up to and including 24 x 7.
For business critical systems, hardware may be purchased with asset management i.e. if it breaks we either fix it or replace within a specific time period.
We also provide consultancy on all aspects of the system development lifecycle from inception through to installation & support.
Evaluating your business practices to get a clear view of your requirements is the first evaluation process in making recommendations. We work with you to offer a flexibility in solutions that will meet your needs both now and in the future.
From the user perspective there is nothing more irritating than technology that doesn't work or doesn't provide the information you want, especially when the consequences can be time-consuming and costly. But, just as your car can unexpectedly “go tech” – so can any computer system.
Advances in technology has meant that systems have become more reliable and communications faster. Post installation support in the 21st century is therefore more about supporting the user and increasing functionality but Murphy will always be there to enforce his law!
Post installation support is an essential element of a system's operation from go-live through to the end of its life. It helps transition from us to your maintenance and operations staff and then provides the appropriate level of external intervention to optimize system reliability.
Our support centre is a multi-functional unit undertaking not only customer support but also operating as a test, training and documentation centre for system builds, user training and compilation of acceptance test, user guides and on-line Help for bespoke systems. This multi-functional role provides support staff with the knowledge to capably operate our customer Helpdesk.
We operate various support regimes to minimise downtime in the event of catastrophic hardware failure:
- Call Centre, Helpdesk and Remote Support services
- Customer Asset Management and Warranty extension